The Role of Revenue Integrity in the Clinically Driven Revenue Cycle

By Ashley Yeo, System Director, Revenue Integrity, Northern Arizona Healthcare

The evolution of electronic health records (EHRs) has fundamentally transformed health care operations, leaving revenue cycle processes permanently changed. The industry has shifted from traditional models where revenue cycle functions were the sole responsibility of dedicated departments to a holistic approach where revenue cycle management (RCM) is the responsibility of everyone. A clinically-driven revenue cycle, a strategy that utilizes technology to automate revenue processes based on clinical documentation, has become the industry standard for health care systems nationwide. While this shift occurred gradually, it has left many clinical leaders…