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If left to IT pros and resellers, computing devices would be standardized to simplify support processes and improve manageability. Unfortunately, that’s rarely the case.
Aberdeen’s research indicates key challenges include supporting multiple operating systems (Windows, MacOS, ChromeOS, Linux), the difficulties resellers encounter with managing different OS platforms, and the importance of manageability for IT buyers. The findings emphasize the preference for standardizing on a single laptop brand to simplify support and the perception that Mac devices lack the management options available on Windows-based devices.
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